UPDATED 12:15pm: Internet Outage Affects Charter Communications Customers Nationwide

A nationwide internet outage affected Charter Communications customers in at least 12 states including Michigan this morning.

Outages were reported throughout Michigan, as well as California, Missouri, Alabama, Georgia, North Carolina, South Carolina, Minnesota, Wisconsin, Connecticut, Massachusetts, and Tennessee. Reports of outages begin flooding in around 10am this morning, while Charter customers faced “busy” signals and long waits in attempts to reach tech support. Service was reportedly restored to some customers at approximately 11am after an hour-long outage, but other customers are indicating continued service interruptions.

Charter indicated that the outage was being caused by a problem with their DNS Servers in a tweet posted around 11am.

“We’re aware of a DNS outage,” the company stated on their Twitter page, “We are still investigating now, but hope to have everyone up & running shortly.”

About half an hour later, Charter said that the DNS problem had been addressed, tweeting ”DNS outage has cleared. Most areas should be back up now. Please let us know @Charter if you still have probs.”

Despite the reportedly fixed DNS servers, as of 12:00pm, some Charter customers were still reporting service outages. Charter has been working with the remaining affected customers to restore service as quickly as possible.

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32 Responses to “UPDATED 12:15pm: Internet Outage Affects Charter Communications Customers Nationwide”

  1. From Charter Greenville SC @10:55am. Internet services were operating intermittently earlier this morning. As of approx 9:15am internet services are completly down. Phone & TV do not appear to be affected.

  2. From Saint Peters MO
    Internet is down. Can’t get through to Charter Comm.

  3. No Internet, Grand Haven MI

  4. no internet,Lebanon IL

  5. No Internet, New Milford, CT

  6. No Internet Texas

  7. No internet, DFW Texas

  8. Traverse City, MI–no Internet since about 10:00 this morning

  9. Here is southern Wisconsin…internet is still down! All day now and still getting run around answers from Charter!

  10. July 22, 2012, 9:45 p.m., Kinderhook, Michigan. Internet has been down since 8 a.m. July 21, 2012.

  11. Greenville, SC …. Still no internet service

  12. Taylors, SC… tv went down around 12:50pm. Phone went down briefly. As of 1:07pm, both phone and internet appear to be working, but still no tv.

  13. cable t.v. out

  14. Everything working great where I am.

  15. Out now in ga. Only 1 tv affected?? Customer service no help!!!

  16. No tv
    No internet
    No phone

    Gary new duluth
    Minnesota

  17. As of 1:00 AM 11/21/12 still down.

    Ceres, California

  18. Out in Redding, CA. Expensive day off work. Grrr!

  19. Dfw area, everything out for 3 hours now. Cannot contact support

  20. @ 3:30 pm no internet in Oregon. TV is on and off. This is a bad day if you’re a college football fan.

  21. 1:06pm in Columbia TN. Internet works just fine but phones are still down. So much for any kind of business today.

  22. No Internet Wash. State

  23. Madison, WI. 948am. No internet, no cable.

  24. Anderson SC Charter tv and internet down since 3:30 pm still not restored at 6:30 PM.

  25. Au Gres MI still out of internet and phone.

  26. No Internet in Kalamazoo mi

  27. No internet, St. Charles Missouri.

  28. It is 4:55 pm on the 6th. I have no internet in Travelers Rest SC

  29. Redding, ca Internet still out. Work Internet out loosing money.

  30. Cedar springs michigan, still don’t have some Internet privileges. It’s 4:06 pm February 19 2014.

  31. No services here in St Louis, MO

  32. Internet is down in Manistee,MI

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