UPDATED 12:15pm: Internet Outage Affects Charter Communications Customers Nationwide
A nationwide internet outage affected Charter Communications customers in at least 12 states including Michigan this morning.
Outages were reported throughout Michigan, as well as California, Missouri, Alabama, Georgia, North Carolina, South Carolina, Minnesota, Wisconsin, Connecticut, Massachusetts, and Tennessee. Reports of outages begin flooding in around 10am this morning, while Charter customers faced “busy” signals and long waits in attempts to reach tech support. Service was reportedly restored to some customers at approximately 11am after an hour-long outage, but other customers are indicating continued service interruptions.
Charter indicated that the outage was being caused by a problem with their DNS Servers in a tweet posted around 11am.
“We’re aware of a DNS outage,” the company stated on their Twitter page, “We are still investigating now, but hope to have everyone up & running shortly.”
About half an hour later, Charter said that the DNS problem had been addressed, tweeting “DNS outage has cleared. Most areas should be back up now. Please let us know @Charter if you still have probs.”
Despite the reportedly fixed DNS servers, as of 12:00pm, some Charter customers were still reporting service outages. Charter has been working with the remaining affected customers to restore service as quickly as possible.